Credits
Credits in Mantle provide flexible ways to compensate customers or encourage app usage. Whether you’re offering app-specific credits or usage-based credits, Mantle makes it easy to manage and track these value-adds for your customers.
Understanding credits
Mantle offers two types of credits:
App credits: Applied against subscription charges, useful for refunds or customer retention
Usage credits: Applied against usage-based charges, perfect for trials or compensating for service issues
Each type serves different purposes and can be strategically used to enhance customer satisfaction and loyalty.
App credits
App credits provide a way to credit customers for subscription charges. Unlike usage credits which apply to metered billing, app credits work directly with subscription fees. They’re ideal for:
Providing partial refunds
Compensating for service interruptions
Offering goodwill credits for customer retention
Creating promotional incentives
Managing billing adjustments
Creating app credits
To issue an app credit:
Navigate to the customer’s profile
Find the App credits section in the customer details
Click Issue credits next to where it shows the current credits amount
Select the app from the dropdown menu
Choose the currency and enter the credit amount
Add a note explaining the reason for the credit (this will only be visible to you and Shopify support)
Click Issue app credits to apply the credit
The credit will automatically apply to the customer’s next app charges.
Usage credits
Usage credits offset future usage charges and can create flexible trial or promotional periods. They’re particularly effective for:
Running limited-time trials of usage features
Compensating customers for service issues
Creating promotional periods for usage-based features
Testing new usage-based pricing models
Providing credit against future usage charges
Creating usage credits
To issue a usage credit:
Navigate to Discounts → Usage credits
Click Add usage credit
Configure the credit settings:
Best practices
When managing credits in Mantle:
Clear documentation: Always include notes explaining why credits were issued
Strategic timing: Consider billing cycles when issuing credits
Consistent policies: Develop standard guidelines for when to offer credits
Monitor usage: Track how credits are being used to inform future credit strategies
Communication: Keep customers informed about their credit balances and expiration dates
Remember: Credits can be powerful tools for customer satisfaction and retention when used strategically. Whether compensating for issues or encouraging usage, make sure your credit strategy aligns with your overall business goals.